Thanks to our innovative system, doctors/nurse practitioners are able to see the most ill patients first.

Patients also have an increased chance of seeing their Clinician of choice if they are available.

Please submit an e-consult if you require acute assistance from a GP or Nurse Practitioner.

If booking an appointment with the nurse or for bloods, this is completed in the traditional way.

In the need of an urgent appointment you can proceed to use our e-consult tool as there is a fully trained clinician triaging all e-consults between the hours of 8am-4pm. 

Enhanced Access

To improve primary care services outside normal hours, patients can now access an enchanced service which is bookable via the GP surgery. Appointments are available from 6pm to 9pm. Please above link with more information.

To see or speak to a clinician urgently after 21.00 – Monday to Friday or 08:00 to 20:00 weekends & Bank holidays please ring 111.

Please note that patients are unable to collect prescriptions or any other documents from this service, please continue to do so in normal surgery hours.    

During normal hours patients should continue to contact Acklam Medical Centre.

Please telephone as early as possible to request a home visit. Visits are very time-consuming and thus limit the number of appointments we can offer, so please attend the surgery if at all possible, rather than request a visit.

Home visits are meant for house bound patients who are too ill to be brought to the surgery. Children can nearly always be transported to the surgery.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Hospital appointments are sometimes wasted because we and/or the Hospital Records Department have not been informed of a change of address or telephone number. 

Please tell us if you have changed your address or telephone number!

Waiting times vary tremendously, but you should be notified of your appointment fairly soon after your GP has made the referral.  If not, do check with us.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.